Privacy Policy Amana Home
Care & Health Services

Effective Date: December 19, 2025

1. Who We Are

Amana Home Care & Health Services (“We”, “Us”, “Our”) provides professional home care services across Edmonton, Alberta, and surrounding communities. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, use our services, or interact with us as a client, caregiver, employee, or job applicant.

We are committed to complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, such as Alberta’s PIPA, to protect your personal information. (Office of the Privacy Commissioner)

2. Scope of This Policy

This Privacy Policy applies to all personal information collected by Amana Home Care:

  • Through our website, mobile forms, and digital platforms;

  • In person, over the phone, text message, or email;

  • When you apply for employment or engage our services.

It does not apply to personal information controlled by private care homes for seniors or other third parties unless we have directly collected it from you.

3. What Information We Collect

We may collect personal information that you provide, including:

  1. Identification & Contact Details Your name, address, phone number, and email address.

  2. Service‑Related Data Information needed to deliver personalized care services, including care preferences, health needs, and scheduling.

  3. Employment / Job Application Data Resume details, job history, certifications, caregiver qualifications, and interview information.

  4. Website & Technical Data Data collected automatically when you use our site, including IP addresses, cookies, device type, and browsing behaviour, to improve your experience.

  5. Billing & Financial Information For invoicing and payment processing, where applicable.

    We collect this information only with your consent and for clear, specific purposes. (hostingcanada.org)

4. How We Use Your Personal Information

Your information may be used to:

  • Provide and tailor personalized senior care at home.

  • Communicate with you about appointments, scheduling, or billing;

  • Review and process employment or caregiver applications;

  • Enhance service delivery, quality, and client satisfaction;

  • Improve our website and digital services;

  • Comply with legal and regulatory requirements;

  • Contact you with service updates, opportunities, or care notifications.

We do not sell your personal information to third parties.

5. SMS and Email Communications

By providing your phone number or email address, you consent to receive service‑related messages from us. These may include:

  • Appointment or care updates;

  • Billing reminders;

  • Job or employment information;

  • Promotional or service news (if opted in).

You can opt out of marketing messages any time by replying “STOP” to texts or using the unsubscribe link in emails. Opting out of one channel does not automatically remove you from all communications.

6. Consent & Your Choices

We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. You may:

  • Withdraw consent at any time (with reasonable notice);

  • Request access to your personal information.

  • Ask for corrections to inaccurate information.

  • Request deletion of personal information in accordance with legal requirements.

7. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal obligations. Anonymized or aggregated data may be kept longer for statistical or internal planning purposes.

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or misuse.

8. Sharing Your Information

We may share your information with:

  • Care team members and employees for service delivery;

  • Service providers acting on our behalf (e.g., scheduling or billing platforms);

  • Law enforcement or legal authorities if required by law.

We will not share your personal information with third parties for their marketing purposes without your explicit consent.

9. Cookies, Web Tracking, and Technologies

Our website uses cookies and similar technologies to improve performance and user experience. You may choose to manage or disable tracking through your browser or cookie preference settings.

10. Changes to This Privacy Policy

We may update this policy over time as required by law or operational needs. The effective date at the top will be updated to reflect changes. Continued use of our services or website after updates constitutes acceptance of the revisions.

11. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to request access or correction of personal information:

Amana Home Care & Health Services
Address: XXXXXX XXXXXXXXX
Phone: XXXXXXXXX
Email: XXXXXXXXX

References for Canadian Privacy Context

This policy reflects core Canadian privacy principles, including informed consent, purpose limitation, data minimization, and security safeguards, as outlined under PIPEDA and related guidance.

Contact Information

Amana Home Care & Health Services
10180 101 St NW, Edmonton, AB T5J 3S4
Phone:+1 825-533-2273
Email: [email protected]

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©2026 Amana Home Care, Inc. All Rights Reserved. Amana Home Care® offices are independently owned and operated.